Free PMP Exam Sample Question
The following PMP® exam sample question is taken from the Free PMP Exam Simulator at http://free.pm-exam-simulator.com - The answer is at the very bottom:
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What is the best way to finish a formal customer presentation that will promote effective communication?
A.) Taking minutes of the meeting.
B.) Offering the customer a cup of coffee.
C.) Asking the customer if they have any questions.
D.) Summarizing and recapping.
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Hint: Answer the question from the best method of communication perspective.
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ANSWER AND EXPLANATION:
The correct answer is D
Explanation: Choice A is incorrect since taking minutes of the meeting is not a good way to wind up a meeting. Minutes of the meeting should be taken during the meeting and not after the meeting. Choice B is a nice offer but here we are talking about effective communication and not being a nice person, so choice B is also incorrect. Asking the customer if they have any questions is a mandatory requirement of effective communication but you must first wrap up your meeting by giving a summary of understanding in the end. Therefore, choice D is the best answer to this question.
Reference: PMBOK® Guide 4th Edition, page 245